Gold or Diamond hot tub service: which option fits?

Compare the two options

Gold Service is £299 and includes drain-down and vacuum cleaning, shell polish and cabinet clean, a full system inspection and a 20-point inspection. Diamond Service is £349, takes approximately three hours and adds a full system flush, drain-down and vacuum clean, shell polish, cabinet and cover clean, water balance on refill and a full inspection report with a 20-point inspection.

The listed scope is a useful starting point, while access, condition, water status and any repair findings should be confirmed when the appointment is discussed.

• Gold: £299 — inspection and professional clean.
• Diamond: £349 — approximately three hours and full system flush.
• Both: drain-down cleaning and a 20-point inspection.
• Diamond includes cover cleaning, refill water balance and a full report.

Questions that help choose

Ask how long the tub has gone without a service, whether the water has recurring odour or foaming, and whether there has been a recent illness, contamination concern, leak or equipment fault. A recurring flow or heating symptom may need repair investigation rather than a cleaning choice alone. If you are unsure, describe the symptoms and let the business confirm the sensible starting point.

Do not drain a tub with a suspected electrical or structural problem unless instructed. Keep any chemical history and model information available so the visit can be scoped accurately.

Confirm before booking

Confirm the address is within the Epping and 40 mile coverage area, access to the equipment, whether the cover can be removed safely and whether the quoted option includes the work you expect. Ask how findings that need parts or a second visit will be handled.

Common questions